Contact Zothey
However you're using Zothey, here's the quickest way to reach the right people.
Brides
If your question is about a specific supplier, order or booking, the fastest route is the message thread with that supplier in your wedding dashboard, they can see the full context and usually reply within a day. For anything else, including problems with a payment or a listing, contact our support team and include the order or booking reference.
Suppliers
Questions about applications, listings, plans, fees or payouts are best raised from your seller dashboard, where we can see your store and account details. If you haven't applied yet, start on the Sell with Zothey page.
Trust, Safety and Complaints
Tell us if you believe a listing, review or supplier breaches our standards, or if you want to raise a formal complaint. Please include links and any relevant references so we can investigate properly. We aim to acknowledge complaints within 5 working days and resolve them within 30 days.
Legal and Data Requests
For data protection requests, access, correction, deletion, portability or objection, see our Privacy Policy, which explains what we need from you and how long we take. Copyright, trade mark and other legal notices should describe the material concerned, where it appears on Zothey and the basis of your claim.
Press
Journalists and broadcasters should use our Press page, which sets out what we can provide and how quickly.
Response Times
We answer messages Monday to Friday, 9am to 5.30pm UK time, and aim to reply within one working day. Anything raised at a weekend is picked up the next working day.